Behavioral health services
Members can call 800-482-5982 24 hours a day, seven days a week to obtain behavioral health services (substance abuse care and mental health services). A care manager will evaluate your needs and arrange for services. You do not need a referral from your primary care physician.
Because behavioral health services are provided in the strictest confidence, your permission is required to allow us to coordinate your care with your PCP.
The following table provides information regarding what you should do when you call to make an appointment.
| Type of Care | Description | Time Frame | What you need to do |
| Routine office visits | Assist members with a variety of life adjustment issues that are not life-threatening | Within 10 days | Tell the mental health care manager of any special needs to ensure appropriate referral. |
| Urgent care | A condition that is not life-threatening, but requires face-to-face contact within a short period of time, such as severe depression | Within 48 hours | Contact the mental health care manager to ensure prompt service. |
| Emergency care for conditions that are not life-threatening | A condition that requires rapid intervention to prevent deterioration of the patient’s state of mind, which left untreated could jeopardize the patient’s safety | Within 6 hours | Contact the mental health care manager to ensure rapid referral. |
| Emergency care for life-threatening conditions | A condition that requires immediate intervention to prevent death or serious harm to the patient or others | Immediately | Seek help at the nearest emergency room or call 911. Contact your primary care physician within 24 hours. |
page modified 08/01/2008