Contact us

The following contact numbers are for members and potential members. If you are a group customer, provider or agent, please select Group customers on the left.

Customer Service BCN Advantage Customer Service

1-800-662-6667
1-800-257-9980 (TTY)
248-799-6327 (Fax)


Monday through Friday
8 a.m. to 5:30 p.m.
(Eastern Standard Time)

After regular business hours, members can call Customer Service and leave a message about an existing referral or authorization of care. The call will be returned within two business days.

Write:
Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767

1-800-450-3680

1-800-430-3211 (TTY)


Seven days a week
8 a.m. to 8 p.m (Eastern Standard Time)

Write:
Blue Care Network
P.O. Box 5184
Southfield, MI 48086

Anti-fraud hot line

1-800-482-3787

Medicare fraud

1-888-650-8136

Family Health Center

517-322-4000
517-322-8018 Pharmacy

Human resources

248-799-6979 Fax

Privacy practices

313-225-9000 General Questions
1-800-552-8278 Privacy Complaint Line

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page modified 02/12/2010